Privacy policy

AI CROSS Inc. (hereinafter referred to as "AI CROSS") will contribute to society through work productivity apps development and platform services based on our corporate philosophy - "Realizing Smart life, Smart work, together."
In recent years, the remarkable development of information processing technology has enabled us to easily and quickly process large amounts of data. At the same time, however, there have been incidents such as personal information leakage, requiring more secure and appropriate management of the handling of such information. With the enforcement of the "Act on the Protection of Personal Information," we have formulated the "AI CROSS Inc. Privacy Policy" to further recognize the importance of the personal information entrusted to us by our customers, and we will strive to manage and maintain such information more appropriately.

(1) Establishment of a personal information protection management system

In our business activities, such as application development and sales and provision of platform services, we will establish a personal information protection management system (a management system that includes policies, organization, plans, implementation, monitoring, and review to protect personal information used for our business) in order to acquire personal information with the explicit purpose of use and to handle it appropriately, including entrustment, provision, and disposal. Personal information shall be handled within the scope necessary to achieve the specified purposes of use and shall not be used for any other purposes beyond the scope of the specified purposes of use, and necessary measures shall be taken to implement such measures.

(2) Compliance with Laws and Regulations

We will comply with all applicable laws and regulations concerning the protection of personal information, establish internal rules, and continuously strive to protect and improve the personal information we possess.

(3) Use, collection and provision of personal information

We clearly define the purposes for which personal information is to be used and inform you of the purposes for which personal information will be used. We will also collect and use personal information through fair and appropriate means to the extent necessary to achieve our objectives and provide our services.

(4) Management of personal information

We will make every effort to maintain our personal information in an accurate and up-to-date manner, prevent unauthorized access to, loss, destruction, falsification, leakage, etc. of personal information, and safely store and maintain such information under strict control.
In addition, we assign a person in charge of personal information protection and management and educate and supervise our employees.

(5) Outsourcing of Personal Information

When outsourcing the processing of personal information, we require contracts and strict management and guidance to ensure that personal information is not leaked or used for any other purpose.

(6) Disclosure, correction, and suspension of the use of personal information

We will respond appropriately to complaints and inquiries regarding the handling of personal information and the personal information protection management system, as well as requests and inquiries from individuals regarding the disclosure, correction, suspension of use, or refusal of the provision of personal information.

(7) Implementation and Continuous Improvement of Personal Information Protection Management System

We will make our directors and employees aware of the importance of personal information and formulate, implement, maintain, and continually improve a personal information protection management system to ensure that personal information is appropriately protected.

(8) Documentation and Dissemination

We will document and inform our employees of our privacy policy and take steps to make it available to our employees and the public.

Established on June 1, 2015
Revised on April 1, 2021
AI CROSS Inc.
President, CEO Noriko Harada

Handling of Personal Information

Recognizing the importance of protecting personal information in an advanced information and telecommunications society, we believe it is an important social responsibility to safely and appropriately handle the personal information of our customers and all other individuals (hereinafter referred to as "the individual"). As a business operator handling personal information, we have established a management system to protect personal information, including a privacy policy, and are building and continuously improving our internal systems. We will handle and protect personal information as follows.

1. Acquisition of Personal Information

We shall acquire personal information within the scope necessary for our business by legal and fair means.

2. Purpose of Use of Personal Information

We will use personal information within the scope necessary to achieve the following purposes.

  • To provide products and services to customers.
  • To provide support for our customers such as responding to customer inquiries regarding our products and services
  • To provide various information on our products, services, seminars, etc.
  • To request a questionnaire survey to improve the quality of the products and services.
  • For credit management, collection management, and credit management of transactions with us. (only applied for customers who has actual business with us)
  • Applicant management for recruitment.
  • Personnel management of employees or retirees.
  • Recording by security cameras in our facilities for crime prevention purposes.
  • Voice recording to improve service level in call center operations.
  • Provision of information to third parties to the extent necessary to achieve the purposes of use described above.
  • To process the information obtained for each of the above purposes using pseudonyms and analyze the trends in the use of services by age and gender.

When we ask you to provide us with personal information, we will clearly state the purpose of use as described above in advance and ask you to provide such information only to the extent necessary to achieve the purpose of use after you have given your consent. However, we may omit specifying the purpose of use if the purpose of the use is clear from the acquisition circumstances, such as when we exchange business cards in the course of business practice or when we receive a request for pamphlet delivery by telephone from a customer. Personal information provided by the customer will be used only within the scope of the purpose of use stated in advance and will not be used for any purpose other than that stated without the customer's consent. If you do not wish to provide your personal information, you may refuse to provide it at your discretion. Please note that in such cases, the stated purpose of use may not be achieved.

3. Provision of Personal Information to Third Parties

We will not provide personal information to third parties without the individual's prior consent, except in the following cases.

  • When required by law
  • When it is necessary to protect the life, body, or property of a person and it is difficult to obtain the person's consent
  • When it is indispensable to improve public health or promote children's sound development, under the situation difficult to obtain the person's consent.
  • When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the process stipulated by laws and regulations, and obtaining the person's consent will hinder the performance of the process.
  • When entrusting personal information to outsourced companies, including distributors, within the scope necessary for our business execution.

4. Security Control Measures for Personal Information

To prevent leakage, loss, or damage of personal information and for other safety management, we will establish a personal information management system and take physical and technical safety management measures. In addition, as personnel safety control measures, we will educate our employees on the proper handling of personal information and conduct periodic internal audits. As described above, we will continuously take necessary and appropriate safety control measures to prevent accidents.

5. Requests for Disclosure of Personal Information, etc.

Please refer to the "Procedures for Requesting usage purpose description, Disclosure, Correction, Suspension of Use of Personal Information" page for the requests for usage purpose description, disclosure, correction, and suspension of Use of Personal Information (hereinafter referred to as the "Request for Disclosure, etc."). Once it is confirmed that the person making the inquiry is the person in question, we will respond to requests for disclosure, etc., within a reasonable period and range.

6. Website-specific handling of personal information

Prevention of Wiretapping, etc. by Third Parties in the Process of Communication When providing personal information to customers through our website, we will strive to ensure safety by encrypting personal information using SSL (Secure Sockets Layer) or using equivalent security technology preventing unauthorized access by third parties in the process of communication.

7. Cookies and Web beacons

In order to provide you with a more convenient browsing experience when you revisit this website, we may send you a data called a cookie, which identifies your computer and is stored on your hard disk. It is possible to refuse to accept cookies sent from this website by changing the settings of your Internet browser, but please note that this may prevent you from using this website or the services on this website normally. Web beacons are a technology that, when used in conjunction with cookies, enables us to collect access trends from your computer and statistics on the percentage of visitors to a particular web page. Web beacons are used on some of our pages, but they are used under appropriate management.
Protection of Personal Information at Link Destination
We are not responsible for ensuring the security of personal information on websites (hereinafter referred to as "links") managed by other companies linked from our website. Regarding the protection of the personal information of the link destination, please confirm the privacy policy of the relevant link destination by yourself.

8. Delivery of Advertising by Third-Party Distributors

Our advertisements are posted on various sites on the Internet by Google and other businesses listed below (hereinafter referred to as "third-party distributors"). Third-party distributors use identification information such as cookies to distribute advertisements based on past access information to our website. In addition, the personal information possessed by the company and the personal information held by the third-party advertising distributor may be irreversibly converted into unidentified data, and then matched by the third-party advertising distributor, and advertisements may be distributed based on the results. The third-party distributor shall not use such information for any purpose other than the distribution of advertisements.

  • Use of Services Related to Display Advertising Provided by Google. We display Google AdWords ads according to the status of our website. For more information, please refer to the Customer Match (https://support.google.com/google-ads/answer/6379332)).
  • Use of behavioral targeting advertising provided by Yahoo! JAPAN. We display advertisements on our Yahoo! JAPAN and Yahoo! JAPAN partner sites, depending on how we use our website. For more information, please refer to Yahoo! JAPAN's Action Targeting Advertisement (http://btoptout.yahoo.co.jp/optout/ Index.html) and Yahoo! DMP's Information Linkage (https://btoptout.yahoo.co.jp/optout/dmp.html)).
  • Advertising distribution using Facebook custom audience. We use Facebook custom audience to display advertisements based on our service usage. For more information, see the Facebook custom audience (https://ja-jp.facebook.com/bus iness/help/744354708981227). Facebook custom audience-based advertising delivery can be disabled from the Facebook opt-out page (https://www.facebook.com/about/ads)).

9. Contact for inquiries, complaints, and inquiries concerning the handling of personal information

AI CROSS Inc.
Personal Information Protection Manager,CFO, Ken Zushida
Phone number: 050-1745-3021
Hours: Monday - Friday, 10:00 a.m. to 7:00 p.m.
(except Saturdays, Sundays, National holidays and year-end/new-year holidays)
E-mail: privacy@aicross.co.jp

CONTACT