Data on messaging services, including business chat logs, Short Message Service (SMS) and Rich Communication Service (RCS), as well as attendance management and personnel information and various other information found on the internet are full of contents that would make companies and their employee’s work and lifestyle smarter than ever before. On the other hand, although information on each channel can be individually analyzed, there have not been enough steps taken toward analyzing this information all at once in order to predict the future or to be utilized for the enhancement of services. “Smart AI Engagement,” a concept promoted by AI CROSS, gathers individual information that exists on various technology channels, and multifacetedly analyzes the data, learns information and makes predictions using AI to develop solutions to create new engagement between businesses and employees, or businesses and consumers that have never hitherto been realized.